t Floom Wonders, your trust is a treasure we guard with great care— and this Privacy Pact explains how we protect it. By exploring our world of creation, placing an order, or sending us a raven, you agree to the practices described below.
Information We Collect
We collect only what is necessary to provide you with a smooth and secure experience.
What You Share With Us
- Name and email address
- Shipping and billing details
- Order information and transaction records
- Comment or review content you choose to share on product pages or Chronicles
- Messages sent through contact forms or ravens
- Email address for newsletter subscription (optional)
What Is Collected Automatically
- IP address, browser type, operating system
- Pages visited, time spent, and general navigation
- Cookies and similar technologies to remember your preferences, keep items in your cart, and improve your visit.
Payment Information
Payments are securely processed through trusted third-party gateways (WooCommerce & PayPal).
We never store your full payment card details on our servers.
How We Use Your Information
Your information serves only to enhance and support your experience within Floom Wonders.
We use it to:
- Process and fulfill your orders
- Send order confirmations and shipping updates
- Respond to your inquiries and provide customer support
- Improve website performance and security
- Send newsletters and updates, only if you have chosen to receive them
Sharing with Trusted Allies
Your information is shared only with partners who assist in your journey with us:
- Payment processors
- Shipping carriers
- Hosting, analytics, and email service providers
These allies are bound to strict confidentiality and may use your data only to complete their tasks.
Protection of Your Data
We take reasonable technical and administrative measures to protect your information against loss, misuse, unauthorized access, or disclosure.
While no digital realm can offer absolute invulnerability, we constantly monitor and improve our defenses.
Your Rights
Depending on your region (Canada, Québec Law 25, EU GDPR), you may request:
- Access the information we hold about you.
- Request corrections to your information.
- Request deletion of your account or personal data (unless required by law or for order processing).
- Withdrawal from newsletters or optional communication
To exercise your rights, Send us a Raven or email us at sales@floomwonders.com.
Data Retention
We keep your information only as long as is necessary to complete your orders, maintain accurate transaction records and comply with legal and tax obligations. After this period, data is securely deleted or anonymized.
Words Shared Within the Realm
When you leave a product review or a comment on a Chronicle, we collect the information you choose to share — such as your name, your words, and the details provided in the comment form. To protect the realm against ill-meaning spirits, we also gather your IP address and browser details to assist with spam detection. If you use the Gravatar service, an anonymized string (a “hash”) of your email may be sent to determine whether you have a profile image. After your comment is approved, your avatar — should you have one — becomes visible to all travelers who read your message.
How Long Your Words Are Kept
Approved comments and their accompanying metadata are kept indefinitely, allowing us to recognize follow-up messages without placing them back into moderation.
Cookies for Your Convenience
If you choose to leave a review or comment, you may opt to save your name, email, and website in a cookie. This small charm simply prevents you from having to rewrite your details each time you share your thoughts. These cookies remain for one year unless cleared sooner.
Cookies
Cookies help us keep your cart intact, remember your settings, improve navigation and analyze site traffic.
You may disable cookies in your browser settings, but some features may not function properly.
Minors in the Realm
We do not knowingly collect information from travelers below the age of majority in their region. If such information is discovered, we will remove it promptly.
Gateways to Other Realms
Our pages may contain links to external websites. Once you leave ours, their own policies apply. We encourage reviewing them before sharing any information.
Some of our pages may also contain enchanted windows to other worlds — such as videos, images, maps, or posts from outside websites. When you interact with such content, it behaves exactly as if you had visited those realms yourself. These external sites may gather data about you, use cookies, or track your interaction with their embedded elements, especially if you already have an account with them. We encourage all travelers to review the privacy pacts of these outside realms before engaging with their content.
Updates to This Privacy Pact
We may update this pact to reflect changes in our practices or legal requirements. The “Last Updated” date at the top indicates when changes were made.
Contact Us
For questions, concerns, or requests regarding your personal data, you may contact us by Sending a Raven through our contact page or email us at sales@floomwonders.com.
We vow to protect your trust and stand beside you should you require support.